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Earn points, be rewarded...

Become an RJ Rewards member today for free.
It’s simple and rewarding…

RJ Rewards members earn 1 point for every £1 spent at Robin James. Once you collect 2000 points, you’ll enjoy a £50 voucher to spend on products from our salons.

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How to join & earn

If you’re a new guest, you’ll automatically be enrolled at your first Robin James appointment. If you’re an existing guest and would like to join, simply ask our front-of-house team at your next appointment.

Once enrolled, points can be earned on all qualifying purchases – including our regular-priced Products & Services and our RJ Gift Cards & eGift Cards. PLUS bonus points from our member-only exclusive promotions run throughout the year (t&cs apply to each promotion).

RJ Rewards FAQs

RJ Rewards is our loyalty programme that rewards you with points each time you purchase products or services at our salons.

RJ Rewards is available to our clients (over the age of 18). Employees of Robin James and their family members of such employees are NOT eligible to join the RJ Rewards Programme.

Enrolment is free. We do need your current email address, mobile telephone number and for you to stay opted into marketing preferences with us.

You will be automatically enrolled at your first appointment at our salons.

Once you become an RJ Rewards member and start shopping at RJ Salons, you will begin accumulating points on both product and services spend.

An RJ Rewards membership gives you access to invite-only events, free sampling opportunities and exclusive offers. It also gives you the opportunity to earn points which can be redeemed for rewards.

You’ll earn 1 point for every £1 you spend on products and services with us.

You may also earn bonus points for qualifying purchases made during exclusive promotions. Terms and conditions may apply. See details of each promotion for more information – qualifying purchases include regular-priced products and services, RJ Gift Cards and eGift Cards.

Your membership (and all accrued points or rewards in your account) will automatically expire if your account is inactive for a period of twelve (12) consecutive months. To keep your account active, please make a purchase or redeem points/rewards under your RJ Rewards account during each twelve (12) month period.

We ask that you notify us at least 24 hours in advance if you wish to cancel or reschedule your appointment. Same day cancellations and ‘no show’ appointments cost us precious time and money, therefore prior day cancellation with less than 24 hours’ notice will be charged at 50% of the appointment value. ‘No show’ and same day cancellations will be charged 100% of the total appointment value. If we are unable to collect a no show/cancellation fee then the appropriate amount of RJ Points will be deducted from your RJ Points Account.

Once you collect 1500 points, you’ll enjoy a £50 voucher to spend on products from our salons.

RJ reserves the right to increase this number or lower the corresponding reward at any time.

You can manage your email preferences in your RJ account online.

You can update your information by logging into your RJ account online in the profile section.

You can reset your password by selecting ‘Forgot Password’ at the RJ login page.

If you have questions related to your account, please contact us and we’ll be delighted to help.

We use your information to send you offers, deliver rewards you redeem online and inform you of our events and offers.

By becoming a RJ Rewards member, you agree that you have read, understood and agree to be bound by these Terms and Conditions and by any changes or modifications we may make.

We reserve the right, in our sole discretion, to exclude you from participation in RJ Rewards at any time or suspend or audit your account for any reason. Suspected illegal, fraudulent or otherwise unauthorised use of membership cards, vouchers, coupons and certificates or other activity inconsistent with our RJ Rewards Terms and Conditions will result in termination. Your membership will also expire if your account has not reflected either a purchase or points redemption during a 12 consecutive month period.

If your membership is terminated or expires, points and rewards in your account with automatically expire. Points and rewards have no cash value.

RJ reserves the right to suspend, modify, restrict, cancel or otherwise terminate RJ Rewards (or any aspect or feature thereof) at any time without prior notice, even if such action affects points or rewards already accumulated.

If the Programme is terminated, your points and rewards in your account and all other Programme benefits will automatically terminate. We will advise members of the effective date of any termination of the Programme.

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