Covid-19 Safety Guidance
At Robin James our focus is on protecting your health and wellbeing when you are with us. We have put extra measures in place to ensure cleanliness and safety for you and for our teams and we wanted to share this with you before your visit. There is quite a lot of information below, but please do take the time to read this as this is driven by the government guidelines:
If you, or anyone in your household has a high temperature, the recent onset of a new continuous cough, or a recent loss of, or change in sense of taste or smell, please get in touch as soon as possible so we can rearrange your appointment.
Arrive at your appointment as close to your allocated time as possible.
You will be asked to sanitise your hands when you arrive at the salon.
You will be asked to wear a face mask when you are in the salon ~ Disposable masks will be provided for the application of colour if you need one. Please bring your own mask wherever possible.
We prefer to take card payments ~ If you require a receipt it will be emailed to you.
We will disinfect between guest visits ~ Your stylist will ensure that between each guest the station, tools and equipment are changed and disinfected. You will be given a freshly laundered or disposable gown to wear and we will be using disposable (biodegradable) towels.
We have recently introduced an additional discretionary £2 PPE charge for all appointments. This helps us cover the additional in salon cleaning that we do as well as the use of disposable towels, PPE and other items that we have had to shoulder the cost of for the past 18 months. This is a discretionary charge though and if you would like it to be removed from your bill then please let us know.
You will have access in the salon to our digital magazine platform. If you bring your own smartphone or iPad you can choose from over 50 titles to download and read whilst you are in the salon. Please ask your stylist about this complimentary service.
Finally, please remember that we are a small local business and really do need your support right now. Besides visiting us, which we hugely appreciate, please consider buying your AVEDA products from us when you visit, we carry a vast range to suit all types of hair.
The Team at Robin James