Terms and Conditions


Terms and Conditions

Booking Policy

As a courtesy to our service providers we kindly ask you to give us 24 hours notice for any amendments or cancellation of your booking. Where 24 hours notice is not given a full charge may be applied. We do realise that sometimes appointments get forgotten about or something happens that means you can’t get to us. Please also try and see it from our side. There are only so many hours in the day and when they have gone- that’s it!

Terms & Conditions for all Robin James offers

Any offer or discount cannot be used in conjunction with any other offer or discount
All offers and discounts are subject to availability
Spa packages are not included in promotional offers
All offers and discounts exclude GHD styling equipment

Terms & Conditions for Lumity Offer

Present the voucher in the Sherborne branch to be entered into the draw
The prize is a months worth of Lumity supplement capsules worth £79.00
The draw will take place on Monday 31st October 2016
The winner will be notified and asked to return to the Sherborne salon to collect their Lumity prize
Prize cannot be exchanged for cash or any other product or service

Robin James Gift Vouchers

The voucher can only be redeemed by the person named on the voucher. The voucher must be redeemed without exception no later than 6 months after the date of issue. The voucher may be redeemed against hair and spa services or any retail products. The voucher value can be used for part payment towards hair and spa services or any retail products. No change will be given or refund/credit issued if the full value is not used.

NHS

20% discount (Monday – Wednesday) available to all NHS workers against all full price hair and spa services only. 10% discount (Thursday – Saturday). An NHS card must be produced at the time of paying for the appointment for the discount to apply. Discount will not be given against retail products or vouchers or in conjunction with any other offer. Discount may be withdrawn at any time. Appointments are subject to availability. In line with our cancellation policy (see cancellation policy) appointments that are not cancelled within 24 hours will be charged for at the full price tariff and discounts will not apply.

Student

20% discount (Monday – Wednesday) available to all Students against all full price hair and spa services only. 10% discount (Thursday – Saturday). A student card must be produced at the time of paying for the appointment for the discount to apply. Discount will not be given against retail products or vouchers or in conjunction with any other offer. Discount may be withdrawn at any time. Appointments are subject to availability. In line with our cancellation policy (see cancellation policy) appointments that are not cancelled within 24 hours will be charged for at the full price tariff and discounts will not apply.